Helpdesk

Helpdesk Engineer – Europe & Romania Support

As part of our continued growth, we are looking for a skilled and motivated Helpdesk Engineer to join our Internal IT team.

This role will have primary responsibility for managing Helpdesk support for our Romania office, while also taking an active role in the coordination and delivery of IT support across Europe.

The position requires close day-to-day collaboration with the global Helpdesk team, with a strong and continuous working relationship with the Helpdesk team in Israel, which serves as a central IT hub.

Responsibilities

• Serve as the main point of contact for Helpdesk support in the Romania office
• Manage daily IT support operations for the Romania site, including onboarding, offboarding, and local IT coordination
• Work closely with the global Helpdesk team worldwide, with a particular focus on tight collaboration with the Israel Helpdesk team
• Provide first-line technical support via ticketing systems, email, chat, or in person
• Participate in shared Helpdesk responsibilities and regional coverage across Europe
• Troubleshoot and resolve hardware, software, endpoint, and network-related issues involving Microsoft 365, Azure AD, and corporate applications
• Perform user account management tasks such as access provisioning, password resets, and lifecycle management
• Collaborate with IT, Security, and Infrastructure teams to escalate and resolve complex issues
• Support conference room equipment and coordinate with local vendors as needed
• Maintain accurate IT inventory and asset tracking for the Romania office
• Follow IT processes, security policies, and SLA standards
• Provide off-hours support when required (evenings or weekends)